What is DSL?
DSL stands for Digital Subscriber Line. DSL is a technology that uses a standard copper two-wire pair (or line) to transmit high speed (high frequency) Internet connectivity to areas that will support the service.
How fast is DSL?
DSL can obtain speeds as high as 1.5Mbps and above, but the speed your location can receive depends on your address, line quality and the distance to your local phone company's central office (CO). A Central Office is the main switching
station for the phone lines in your area. It is the office where the ILEC (your local telephone company) connects the phone circuits, and makes the routes between local and long distance.
Can I get DSL in my area? DSL service can only be delivered within a radius from your phone company's local central office. Typically, our highest speed service is restricted to a distance of 15,000 feet
from the central office it is served from. This is critical. Costs go up and available services go down the further away you are from the CO. Check
for DSL Service
What are the "types" available?
There are several kinds of DSL services. The speeds and type of DSL available to you depends on two factors primarily: 1) Your distance from the phone company's Central Office (CO) and 2) the type of lines used between you and the
Central Office (fiber/copper). Each type of DSL has a different price, and different important attributes.
ADSL - Asymmetric DSL is available up to 15,000 feet from a CO. Typically the download speed is faster than the upload speed. While ADSL can generally be installed up to 15,000 feet, this general rule
does not guarantee that we will be able to install the circuit or that the circuit will perform at a reasonable level. ADSL service is also referred to as RADSL (Rate-Adaptive ADSL).
The term "rate-adaptive" means the technology adapts to your individual line conditions, e.g., your specific distance from the CO and the quality of the copper line that serves your DSL. Speeds expressed with
ADSL packages are the maximum speeds your line may achieve. Although we will do everything within our power to provide you with the best possible service, due to the nature of the technology, ADSL services do not come with a service
level guarantee. The actual speed is determined by both distance & copper quality, and installations resulting in "best business effort" speed (the maximum achievable speed based on technical conditions prior to install)
will be considered successful. As many businesses require a guaranteed service, ADSL is not available for business locations. We recommend SDSL service for all eligible businesses.
SDSL - Symmetric DSL, able to be served up to 15,000 feet from a CO. SDSL services deliver the same rate of download speed as upload speeds. It is a more robust connection, which is guaranteed at a
certain level of connection speed.
IDSL - IDSL is based on ISDN, an older technology that was designed to work well with existing ISDN transmission methods. SDSL, and ADSL travel over regular copper lines and cannot have any electronics
on them (such as, for example, amplifiers or repeaters - commonly used to "boost" the voice signal on conventional telephone lines). Some ADSL, and SDSL orders cannot be fulfilled because of electronics or distance issues
that are uncovered during the ordering process. In that case, IDSL may be the best solution. IDSL has the ability to work over great distances, and through certain types of electronics. If you are very far away from a Central Office,
or there are electronics on the copper line you are given by your phone company, you may still be able to get broadband service using IDSL.
T1 - T3
T1 service is a high-speed data (and voice) protocol that has been the preferred industry standard method of broadband connectivity for close to three decades. Utilizing both four wire copper lines and more advanced fiber-optic lines.
T1 standard of 384 kps, 512, 768 and 1.5Mbps at far greater distances and higher speeds than standard DSL services. T1 is DSL on steroids. Since DSL is data based, a T1 Data line has been discussed here. Voice, data or integrated
(both) is an option.
Check availability and instant pricing of T1 or T3 at your location.
How is DSL delivered to my business? Business customers are provided with a DSL service that runs over a second, unused pair of copper wires running into your location. Your phone services and DSL service
are on completely different wiring.
Ordering
Do I need to have phone service through a specific phone company to order service?
Customers ordering DSL must have voice service on the service number provided through one of the ILEC's in their area. ILEC stands for Incumbent Local Exchange Carrier. Some examples are:
- Qwest
- Pac Bell
- Verizon (both East and West Coast branches)
- Southwestern Bell
- Ameritech
- SNET
- Sprint
Can I specify a preferred line vendor?
An excellent DSL provider places your order with a line vendor of our choosing. The decision of which vendor you are placed with typically is made based on availability of that vendor's service at your location, price, and speed to
installation record.
Installation
How long will it take to get DSL installed?
Depending on location and line availability issues, it can take anywhere from 12 to 45 business days on West Coast as well as through ILECs (local telephone companies) such as Ameritech. On the East Coast, installation is usually
around 20 to 45 business days.
Who is involved with installing my DSL?
There are three companies you should be aware of in this process:
-
The ILEC: (Incumbent Local Exchange Carrier, also known as the phone company) Every provider of phone-provided internet connectivity has to interact on some level with the ILEC as they essentially "own"
the physical wiring infrastructure from the Central Office to your home. This includes all the wiring, phone poles, and phone boxes. They are responsible for installing any physical connections.
-
The CLEC: (Competitive Local Exchange Carrier) The CLEC leases the basic infrastructure from the ILEC to provide a separate, private, ATM layer of the Internet connection. We use connections through a CLEC because
of the more robust and customer friendly data networks and speedy delivery.
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The ISP: The third layer of this service. The third layer of the internet connection is the service and IP layer. An excellent provider connects you to the services that give your DSL connection value, such as
email, web-hosting, static IP addresses, as well as provide complete customer support and billing functions.
Another computer analogy that might make this easier to understand is to think about purchasing a computer. If you are looking for a value computer service, you purchase from a name brand company who does the following:
-
Buys the parts from another company to build the bare bones hardware of the computer.
-
Uses another company to purchase the OS and/or software (say Windows as the OS and various virus protection software).
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Finally, provides the support, delivery, billing, and added features (like warranty) themselves.
Hardware and Network
Can I provide Internet access for multiple computers with a single DSL connection?
Yes, depending on the speed you get, many users can simultaneously use the same DSL connection. This can be accomplished via Ethernet cable and installing cards or purchasing a Wireless Router and WLAN PCI or PCMCIA for notebooks or
laptops.
How is my DSL line connected to the Internet?
Your DSL line is directly two hops from your location. It is connected to routers and Internet backbones, including MCI, Sprint, Alternet/UUNet, which are served by T1/OC3 and DS3 connections.
What additional computer equipment do I need to use DSL?
Each computer using the DSL for Internet access requires an Ethernet card. Using more than one computer with DSL also requires an Ethernet hub. If you wish to connect multiple computers to the DSL hardware, you will need to provide
the necessary Ethernet hub and cabling for those computers.
Can I use a modem I already have from another DSL service?
You may use a modem from a previous DSL service providing it is supported by your new DSL provider.
